Cloud
Someone owns it at three in the morning.
Monitoring, patching, backups, incident response and the cost work that only ever happens when it is explicitly somebody’s job. Run to agreed service levels by named engineers who already know your estate — not a rota reading it for the first time while it is down.
- 24/7 operations
- Agreed SLAs
- Monitoring & alerting
- Patch management
- Backup & DR
- Incident response
- Database administration
- FinOps
What we hear
Why teams hand the running of it over.
Our best engineers spend a third of their week on operations nobody promoted them to do.
VP Engineering
We found out the backups had been failing when we needed one.
Head of IT
The savings from last year’s optimisation have quietly come back.
CIO
Two ways estates arrive
Built by us, or inherited from you.
Built cloud-native from the start
Full-stack environments stood up to run properly from day one — defined as code, monitored before launch, with the operational runbooks written as part of the build rather than after the first incident.
Taken over as it stands
An estate someone else built, or that grew without a plan. We start with a documented handover and an honest assessment of what is fragile, then stabilise before we optimise.
What is covered
Ten things that have to be somebody’s job.
- Monitoring and alertingMetrics, logs and traces wired to alerts that correspond to something a person should do. Alerts nobody acts on get removed rather than tolerated.
- 24/7 operationsCover across time zones from Bengaluru and the US, with an on-call engineer who has worked on your estate rather than one reading its documentation for the first time.
- Incident managementTriage, communication and resolution against agreed response times, with a written post-incident review and the fix tracked to done.
- Patch managementOperating systems, runtimes and dependencies on a schedule, tested in sub-production first, with an emergency path for the ones that cannot wait.
- Backup and disaster recoveryBackups taken, and restores actually tested on a cadence — because an untested backup is a belief, not a control.
- System healthCapacity, saturation and error budgets watched over time, so growth is a planned conversation rather than an outage.
- Database administrationTuning, index and query review, replication health, upgrades and the slow queries that quietly become the next incident.
- ScalingAutoscaling policies set against real traffic patterns and revisited as they change, rather than configured once at launch.
- Security operationsPosture drift, vulnerability remediation and access review carried out as routine work rather than as an annual project.
- FinOpsCost attributed per team and per workload, commitments reviewed before they lapse, idle and orphaned resources reclaimed, and a monthly report that says what changed and why.
Service levels
Written down, and the same for everyone.
Response times are the part of a managed service that is easy to promise and hard to honour, so they belong in writing before anything is signed.
| Severity | What it means | Response |
|---|---|---|
| Critical | Production down, or data at risk. Everything else stops. | [15 min] |
| High | Major function degraded, or a workaround that cannot hold. | [1 hour] |
| Medium | Something is wrong and there is a workaround. | [4 hours] |
| Low | Requests, questions and planned changes. | [next business day] |
[Replace the bracketed targets with the response times you commit to contractually.]
Selected work
What changed, in the client’s terms.
Three recent engagements from this practice.
A two-week paid pilot
Fixed price, on a real piece of your backlog. You keep the output whether or not you continue.