CHALLENGES
The client intended to provide more value to its existing
customers by incorporating a chatbot into their website, resulting
in a customer and sales-engaging solution.
To achieve this goal, we created a Webchat system with powerful
automation features that enable the easy design and integration
of the chatbot into the website.
SOLUTIONS
After analyzing the requirements in a detailed manner, the team
came to the solution of creating a chatbot system using Python
services and the Flask framework to handle the training and setup
of the chatbots. OpenAI was leveraged for the entire chatbot
responses. The data was handled from the client’s graphQL
integration.
Two different modules were created based on the requirements.
- Webchat – Creation of webchat along with chatbot setup and implementation of backend API. It also allows the setup of frontends like color, fallback messages, welcome messages, etc for every chatbot.
- Chatbot FE – Automated creation of a chatbot that can be plugged into the customer’s portal directly. The responses are using OpenAI and scrape publicly available data. It also responds, in certain cases, captures client’s information through their GraphQL API and responds.
BENEFITS
Talking about the benefits that the client got from the solution provided by the Euphoric team:
- It allowed the customers of the client to create multiple chatbots and plug in the chatbots to their websites.
- The customer can set up a chatbot in minutes and the automation takes care of creation at the backend, training, and eventually, the responses based on the questions asked.
- This user-friendly platform ensures seamless deployment, enhancing customer engagement and operational efficiency without requiring extensive technical knowledge.
